We manufacture in accordance with NAAMM Standards.

Member of Metals Service Center Institute

Customer Survey

   Thank you for taking the time to give us your thoughts. Because we here at Direct Metals know how important your privacy is to you, we want to ensure you that any information you provide in this form is completely voluntary and will ONLY be used by Direct Metals for informational purposes.



ORDERING PROCESS

Poor Average Above Average Excellent N/A

Rate the relative ease of ordering products/services:


Was the customer service staff knowledgeable about the products/services?


Was the customer service staff courteous at all times?


How well were you kept informed of any product/service delays?


Comments:


CUSTOMER SERVICE

Poor Average Above Average Excellent N/A

How was the overall inside sales performance?


Did you receive your quote(s) in a timely fashion?


How is your outside sales rep support?


Is the frequency of sales rep visits or calls adequate?


Comments:


PRODUCT RECEIPT

Poor Average Above Average Excellent N/A

Was the product you ordered received in good condition?


Was your order delivered in a timely fashion?


Was the product packaged adequately?


Was the shipping paperwork correct?


Comments:


QUALITY

Poor Average Above Average Excellent N/A

How was the quality of the product(s) you received?


If there was a quality issue, was the response time to fix it acceptable?


Was the issue resolved to your satisfaction?


Comments:


OTHER

What product and/or service do you require that Direct Metals does not offer?


Would it be beneficial if Direct Metals offered other services such as:


Yes No

Powder Coating/Painting


Forming


Laser Cutting


Other (please write in box below)


Comments:


OVERALL EXPERIENCE

Yes No Unsure

Would you purchase Direct Metals products again?


Comments:


Poor Average Above Average Excellent N/A

Rate your overall experience with Direct Metals:


Comments:


Yes No

Have you ordered from Direct Metals in the last 12 months? (If no, please write why not below)


Comments:


QUOTING

Yes No N/A

Is a quote including delivery cost important to you?


If yes, would you prefer the freight to be included in the price?


Comments:


*First Name:

*Last Name:

*Company:

*Phone:

*Email:

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