ORDERING PROCESS
  Poor Average Above Average Excellent N/A
Rate the relative ease of ordering products/services:
   
Was the customer service staff knowledgeable about the products/services?
   
Was the customer service staff courteous at all times?
   
How well were you kept informed of any product/service delays?
   
 
Comments:
  



CUSTOMER SERVICE
  Poor Average Above Average Excellent N/A
How was the overall inside sales performance?
   
Did you receive your quote(s) in a timely fashion?
   
How is your outside sales rep support?
   
Is the frequency of sales rep visits or calls adequate?
   
 
Comments:
  



PRODUCT RECEIPT
  Poor Average Above Average Excellent N/A
Was the product you ordered received in good condition?
   
Was your order delivered in a timely fashion?
   
Was the product packaged adequately?
   
Was the shipping paperwork correct?
   
 
Comments:
  



QUALITY
  Poor Average Above Average Excellent N/A
How was the quality of the product(s) you received?
   
If there was a quality issue, was the response time to fix it acceptable?
   
Was the issue resolved to your satisfaction?
   
 
Comments:
  



OTHER
 
What product and/or service do you require that Direct Metals does not offer?
  
Would it be beneficial if Direct Metals offered other services such as:
    
  Yes No      
Powder Coating/Painting
         
Forming
       
Laser Cutting
       
Other (please write in box below)
       
 
Comments:
  



OVERALL EXPERIENCE
  Yes No Unsure    
Would you purchase Direct Metals products again?
       
 
Comments:
  
 
  Poor Average Above Average Excellent N/A
Rate your overall experience with Direct Metals:
   
 
Comments:
  
 
  Yes No      
Have you ordered from Direct Metals in the last 12 months? (If no, please write why not below)
         
 
Comments:
  



QUOTING
  Yes No N/A    
Is a quote including delivery cost important to you?
       
If yes, would you prefer the freight to be included in the price?
       
 
Comments:
  



ONLINE ORDERING
  Yes No      
Would you like to purchase our products online?
         
 
Comments:
  



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